Privacy Policy – Triterra Farm

Last updated: 24.09.2026

Triterra Farm is a brand operated by Tamina Nature Group Ltd., Company No. 517236113, of Harerit, D.N. Misgav 2018200, Israel (hereinafter: the “Company”), respects the privacy of users of the website triterrafarm.com (hereinafter: the “Website”). The Company is the controller of the databases described in this Policy. This Privacy Policy describes what information the Company collects, for which purposes, with whom it is shared, how long it is kept, and what rights users have.

This Privacy Policy forms an integral part of the Website’s Terms of Use (hereinafter: the “Terms of Use”). All terms defined in the Terms of Use shall also apply to this Privacy Policy, unless expressly defined otherwise. By using the Website, the user agrees to this Privacy Policy. If you do not agree to the terms, you must cease using the Website.

The Company may update this Privacy Policy from time to time, and it is recommended to review it regularly. Updates will take effect upon their publication on the Website, and the date of the last update appears at the top of this document.

1. Information Collection

1.1. The Company collects various types of information about users, including when using the Website, contacting the Company, completing the recommendation questionnaire, chatting with the Website’s assistant, joining the customer club, or making a purchase. The information collected may include:

a. Information provided by the user: full name, email address, telephone number, delivery address, payment details, and the content of customer service inquiries. Credit card details are provided directly to the payment processor (PayPlus) and are not stored in full on the Company’s servers.

b. Health-related information: answers to the questionnaire, customer service inquiries, and conversations with the chat assistant may include information about a health condition, medication, pregnancy, or health goals. This is information of special sensitivity. It is provided voluntarily, is used only to tailor the recommendation and provide the service, and is not sold to any third party.

c. Information collected automatically during use of the Website: technical information about the user’s device (computer, mobile phone, etc.), IP address, browser type and operating system, access times, pages visited, products viewed, cart actions, the source of the visit (campaign, referrer, or affiliate), and how the Website is used (clicks, scrolling, mouse movements, and time spent). This information is collected by means of cookies and similar technologies, as described in Section 6.

1.2. There is no legal obligation to provide information to the Company, and it is provided of the user’s own free will. However, without order details (name, telephone, address, and email) a purchase cannot be completed and the product cannot be delivered, and without questionnaire answers a tailored recommendation cannot be given. Blocking measurement and marketing cookies (Section 6) does not affect the ability to browse the Website or make a purchase.

2. Purposes of Information Collection and Use

The Company collects and uses the information for the following purposes:

2.1. Providing and operating the Website’s services, including managing orders, processing payments, delivering products, and issuing invoices.

2.2. Improving the Website, services, and products, adapting them to users’ preferences, and developing new content and services.

2.3. Providing customer service, handling inquiries and complaints, and contacting the user as necessary by email, telephone, WhatsApp, or mail.

2.4. Marketing, advertising, and direct mail: sending updates, information about products, promotions, benefits, and marketing content by email, SMS, WhatsApp, or any other means of communication, subject to explicit consent as required by Section 30A of the Israeli Communications Law (Telecommunications and Broadcasting), 1982. The user may request removal from the mailing list at any time by contacting CONNECT@TRITERRAFARM.COM or by means of the unsubscribe link included in every mailing.

2.5. Statistical analysis of the use of the Website and measurement of advertising effectiveness, sometimes on an anonymous and aggregated basis, for the Company’s operational and business needs.

2.6. Securing the information and the Website, and preventing fraud, deception, and prohibited or unlawful activities.

2.7. Calculating commissions under the Company’s affiliate program, where the user reached the Website through an affiliate link.

2.8. Complying with the requirements of any law, regulation, or requirement of a competent authority, as well as conducting legal proceedings or enforcing the terms.

2.9. Any other purpose specified in this Privacy Policy or in the Terms of Use.

3. Information Retention and Databases

3.1. The information collected by the Company is stored in one or more databases, managed by the Company or someone on its behalf (including storage service providers), in accordance with the requirements of applicable law, and under its responsibility pursuant to the Israeli Protection of Privacy Law, 1981, and the regulations enacted thereunder.

3.2. The Company implements accepted systems and procedures for information security in order to protect the information against unauthorized access, use, or disclosure. However, it is clarified that complete information security is not always possible, and the Company cannot guarantee that the information will be entirely immune to unauthorized intrusions or intrusion attempts.

3.3. The user declares and confirms that they are aware that it is their responsibility to take appropriate security measures on the device they use (such as anti-virus software, strong passwords), and to maintain the confidentiality of the access details to their account on the Website (to the extent one exists).

3.4. The Company shall not bear any liability for any damage, direct or indirect, caused to the user as a result of unauthorized intrusion into its databases or misuse of the information (except where such damage was caused as a result of malice on the part of the Company).

3.5. Retention period: information is kept for as long as it is needed for the purpose for which it was collected. Order records, invoices, and transaction-related correspondence are kept for the period required by law (including tax law), even after a deletion request. Data collected by measurement and marketing tools is kept in accordance with the policies of the providers listed in Section 6.

4. Disclosure and Sharing of Information with Third Parties

4.1. The Company will not sell, rent, or transfer identifying personal information about the user to any third parties without their explicit consent, except in the cases specified below:

a. To service providers acting on behalf of and in the name of the Company, including: hosting and website security providers (Rocket.net and Cloudflare), the payment processor (PayPlus), shipping and postal providers, the mailing and marketing automation system (Flashy), measurement and advertising providers (Google, Meta, Microsoft, and AdScale, as detailed in Section 6), IT and technical support providers, and professional service providers such as accounting and legal advisors. These entities receive access to the information only as required to provide the service to the Company, and the Company will ensure that they are obligated to maintain the confidentiality of the information in accordance with the agreements with them and the requirements of the law.

b. Conversion data to advertising providers: when a purchase or a significant action is made on the Website (such as adding to cart or starting checkout), the Company transmits the event data (type of action, amount, and products) to Meta together with the purchaser’s email address and telephone number in hashed form, which cannot be read directly, for the purpose of measuring advertising effectiveness. The transmission is made from the browser and also directly from the Company’s server (Conversions API). Conversion data is also transmitted to Google Ads.

c. As required by law, including a judicial order, an instruction of a competent authority, or other legal proceeding.

d. In any case of dispute, claim, demand, or legal proceeding between the user and the Company and/or someone on its behalf.

e. In a case where the Company finds that the user’s actions on the Website violate the Terms of Use, are carried out contrary to law, or are for the purpose of committing fraud of any kind.

f. In the event that the Company sells or transfers in any manner its activity (in whole or in part) to any corporation, or in the event of a merger, merger of assets, or reorganization. In such a case, the Company will ensure that the acquiring entity assumes the binding provisions of this Privacy Policy.

g. In any other case specified in this Privacy Policy or in the Terms of Use.

4.2. Transfers outside Israel: some of the providers listed above process information on servers in the European Union and the United States. Such transfers are made in accordance with the Israeli Privacy Protection Regulations (Transfer of Data to Databases Abroad), 2001.

4.3. The user hereby waives any claim or demand against the Company in connection with the provision of their details as stated above, to the extent it was made in accordance with this Policy and the law.

5. User Rights Regarding Information

5.1. Under the Israeli Protection of Privacy Law, every person is entitled to review information held about them in a database. A user who has reviewed information about themselves and found it to be incorrect, incomplete, unclear, or not up to date, may contact the Company with a request to correct the information or delete it.

5.2. The user may at any time demand the deletion of their details from the Company’s mailing list and the cessation of the use of their information for direct marketing.

5.3. Requests for review, correction, or deletion of information should be directed to the Company in writing, via CONNECT@TRITERRAFARM.COM. The Company will respond within a reasonable time and in accordance with the deadlines set by law.

5.4. The Company will act in accordance with such requests subject to and within the limits of applicable law, including requirements to provide or retain information as required by law. Deletion of information may prevent the user from continuing to receive certain services from the Company.

5.5. A user who believes that their rights under the Protection of Privacy Law have been violated may contact the Israeli Privacy Protection Authority.

6. Cookies and Tracking Technologies

6.1. The Website uses cookies, browser local storage, pixels, and similar technologies. These are small text files or tiny components stored on the user’s device by the Website’s server or by third parties, which allow the browser to be recognized between pages and between visits.

6.2. The tools operating on the Website, by category:

a. Strictly necessary cookies (always active): the shopping cart, checkout, and order identification (WooCommerce); identification of the source of an order for internal reporting; website security, bot filtering, and human verification on forms (Cloudflare); language selection; the payment process (PayPlus); the Website’s chat assistant; the accessibility widget; identification of an affiliate referral for commission calculation; and internal page-speed measurement.

b. Measurement and statistics tools: Google Analytics 4 (Google) for traffic analysis; Microsoft Clarity (Microsoft) for heatmaps and recordings of how a page is used (movements, clicks, and scrolling).

c. Marketing and advertising tools: Meta Pixel and Conversions API (Meta Platforms) for advertising measurement and ad personalization on Facebook and Instagram; Google Ads (Google) for conversion measurement and personalized advertising; AdScale for campaign management and conversion measurement; Flashy for mailings, pop-ups, and abandoned-cart reminders; and the YouTube video player (Google), which may set Google cookies even if the user has not played a video.

Measurement and marketing tools receive the page address and page title on every view, including on information pages about health conditions.

6.3. Consent: strictly necessary cookies operate by virtue of browsing the Website and do not require consent. On entry to the Website a notice about the use of cookies is displayed, with a link to this policy. Measurement and marketing tools are activated when browsing begins — the user’s first interaction with the page (a click or a scroll) — and continued browsing constitutes consent to their use. The user may block or delete cookies at any time, as described in Section 6.4.

6.4. Blocking and opting out: the user can block or delete cookies through the browser settings; instructions are available in the help section of every browser. Blocking strictly necessary cookies may prevent purchasing on the Website. In addition, personalized advertising can be turned off directly with the providers: with Google through Google Ads Settings and the Google Analytics opt-out add-on, and with Meta through the ad preferences in a Facebook or Instagram account.

6.5. Retention: session cookies are deleted when the browser is closed. Measurement and marketing cookies are kept for periods between 90 days and 24 months, depending on the tool.

6.6. The external providers also process the information in accordance with their own privacy policies: Google, Meta, Cloudflare, PayPlus, and Microsoft, AdScale, and Flashy on their websites. The Company is responsible for choosing these tools and for how they are implemented on the Website, and it is recommended to review the providers’ policies as well.

7. Links to Third-Party Websites

The Website may include links to other websites or applications operated by third parties. This Privacy Policy does not apply to such websites or applications. It is recommended to review the privacy policy of those third parties before providing any information through them. The Company bears no liability whatsoever for the privacy of users on third-party websites or applications or for their privacy protection practices.

8. Visitors from the European Union, the EEA, and the United Kingdom

8.1. If you are located in the European Union, the European Economic Area, or the United Kingdom, the General Data Protection Regulation (GDPR) or the UK GDPR applies to the processing of your personal data, and this section supplements the rest of this Policy.

8.2. Controller: Tamina Nature Group Ltd. (the Triterra Farm brand), Company No. 517236113, Harerit, D.N. Misgav 2018200, Israel, CONNECT@TRITERRAFARM.COM.

8.3. Legal bases: performance of a contract (processing orders, payments, and deliveries); compliance with legal obligations (tax and accounting records); the Company’s legitimate interests (website security, fraud prevention, and basic operation of the Website); and your consent (measurement and marketing cookies, direct marketing, and the processing of health-related information you choose to provide in the questionnaire or chat). You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

8.4. Your rights: access to your personal data, rectification, erasure, restriction of processing, data portability, objection to processing based on legitimate interests or for direct marketing, and the right to lodge a complaint with a supervisory authority in your country of residence. Requests may be sent to CONNECT@TRITERRAFARM.COM.

8.5. International transfers: your data is processed in Israel, which is the subject of a European Commission adequacy decision, and by the providers listed in Section 4, some of which process data in the United States under the safeguards provided in their agreements with the Company.

9. Contact

Controller of the databases: Tamina Nature Group Ltd. (the Triterra Farm brand), Company No. 517236113, Harerit, D.N. Misgav 2018200, Israel.

For questions or requests regarding this Privacy Policy or your personal information, you may contact the Company via:

Email: CONNECT@TRITERRAFARM.COM
Telephone: +972-3-5610368
WhatsApp: +972-50-2514464
or additional contact methods published on the Website.