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General Terms of Use for the Triterra Farm Website

Last updated: 15.06.2025

Welcome to the triterrafarm.com website (hereinafter: the “Website”), operated by Triterra Farm Ltd., company registration no. 540336245 (hereinafter: the “Company”). The Website serves as a platform for purchasing the Company’s products, including mushroom extracts, dietary supplements and related products, as well as for providing supporting information (hereinafter: the “Products”).

1. Acceptance of the Terms

1.1. These Terms constitute a binding agreement between the User and the Company. Any use of the Website, including browsing, registration, purchase or any other action, constitutes an express declaration that the User has read, understood and agreed to these Terms, including the (hereinafter: the “Privacy Policy”) and the “Cancellations and Returns Policy”, which form an integral part of these Terms. The User shall have no claim or demand against the Company, except in respect of an actual breach of these Terms by the Company.

1.2. If you do not agree to the Terms, you must cease using the Website immediately.

1.3. The Company may change and update the Terms at any time, without prior notice. Any use of the Website after a change to the Terms constitutes renewed consent.

1.4. Wording in the masculine gender refers to all genders. The headings are for convenience only and have no binding significance in the interpretation of the Terms.

2. Definitions

3. Use of the Website

3.1. Use of the Website is permitted for private and personal purposes only. Commercial use or use for profit-making purposes is strictly prohibited and requires the Company’s prior written consent.

3.2. The User represents that he is at least 18 years old (or legally competent to carry out binding transactions under the law, and in any case of a minor, his use indicates that a guardian’s consent has been obtained), is legally competent, and holds a valid means of payment.

3.3. It is strictly prohibited to carry out on the Website, among other things, the following actions:

4. Purchasing Products

4.1. The purchase of Products on the Website shall be carried out after the User has completed all required details fully, correctly and accurately, and has made a secure and completed payment using the payment methods approved on the Website.

4.2. The availability of the Products displayed on the Website is not guaranteed at all times and is subject to the stock available at the Company.

4.3. Product prices on the Website include VAT as required by law and do not include shipping fees, unless expressly stated otherwise on the product page or in the shopping cart. The Company may update prices and terms at any time without prior notice.

4.4. Completing the order process and receiving initial confirmation that it has been registered in the Website’s system do not constitute final confirmation of the transaction or an undertaking to supply it. Confirmation of the order and its actual fulfillment will be sent to the User only after final verification of the payment by the approved payment provider and confirmation by the Company that the Products are available in stock.

4.5. The Company may, at its sole discretion, cancel an order for any reason, including but not limited to cases of: a final lack of stock of the Product; the User provided incorrect or misleading details; an error was discovered on the Website (such as in price, description or image); a failure in the payment process; suspicion of misuse of the Website or a breach of the Terms; or any other reasonable cause preventing the proper fulfillment of the order. In the event of cancellation of an order by the Company, the User will receive notice and a full refund of the amount paid (to the extent charged), in accordance with the Cancellations and Returns Policy.

5. Supply and Shipping

5.1. The supply of the Products shall be carried out to the territory of the State of Israel only, in accordance with the coverage areas and the shipping policy published on the Website [insert here a link to the shipping policy on triterrafarm.com], which forms an integral part of these Terms.

5.2. Average delivery time: up to 10 business days from the date of the Company’s final confirmation of the order, unless expressly stated otherwise in the shipping policy or at the time of purchase.

5.3. The Company shall not be liable for delays in supply arising from force majeure, including strikes, closures, security emergencies, logistical disruptions beyond the Company’s control, or any other event not arising from the Company’s fault. Likewise, the Company shall not be liable for delays arising from the provision of an incorrect or incomplete address by the User.

5.4. The User is responsible for providing an accurate and complete shipping address and for ensuring that he, or a person authorized on his behalf, is present at the delivery address at the time of delivery. The Company may charge an additional fee in the event of a repeat delivery attempt, a change of address after shipment, an incorrect address, or the User’s absence at the time of delivery.

6. Cancellation of Transaction and Returns

6.1. The Website’s Cancellations and Returns Policy, including the right of cancellation under the Consumer Protection Law as well as the extended warranty (100 days) granted by the Company, are detailed in the “Cancellations and Returns Policy” document, which forms an integral part of these Terms.

6.2. For the avoidance of doubt: the Company permits the return of Products (including Products that have been opened and partially used) subject to the special conditions detailed in the Returns Policy. In any case of conflict between these Terms and the Returns Policy document, the provisions of the Returns Policy that are more favorable to the consumer shall prevail.

7. Intellectual Property

7.1. All intellectual property rights in the Website, including copyrights, trademarks, trade names, designs, patents, trade secrets, source code, the design of the Website, its appearance, the software, the texts, the images, the graphics, the video clips, the audio clips, the content and the other materials appearing on it, belong exclusively to the Company or have been licensed to it under a valid use license by authorized third parties.

7.2. The User is strictly prohibited from carrying out any act of reproduction, copying, distribution, transmission, translation, reverse engineering, creation of derivative works, public display, publication or any other use of the content or of any part of the Website, by any means, for commercial or other purposes, without obtaining the Company’s prior express written consent.

7.3. It is prohibited to display the Website within a frame, whether visible or hidden, to create deep links to internal pages of the Website (except to the home page), or to use the Company’s logo, trade name or trademarks without obtaining the Company’s prior express written permission.

8. Limitation of Liability and User Representations

8.1. The information presented on the Website, including information about the Products, descriptions and supporting content, is intended for general information purposes only and does not, in any way, constitute qualified medical or nutritional advice, diagnosis, a treatment recommendation, or a substitute for consultation with a licensed physician, a clinical dietitian or another professional.

8.2. The Products sold on the Website are not medicines and are not intended to diagnose, treat, cure or prevent any diseases or medical conditions.

8.3. Use of the Website, its content, the information presented on it and the Products purchased through it is at the User’s sole and full responsibility only. The User should consult a physician before using the Products, especially if he suffers from any medical problems, takes medications, or is pregnant or breastfeeding.

8.4. The Website, its content and the services provided on it are offered to users on an “As-Is” and “As-Available” basis, without any representation or warranty of any kind, express or implied, including but not limited to any warranty regarding fitness for a particular purpose, quality, accuracy, completeness, reliability, availability, non-infringement of intellectual property rights, or the absence of viruses, malware or other harmful components.

8.5. The Company, its employees, its managers, its shareholders and all those acting on its behalf shall not bear any liability, direct or indirect, contractual, tortious or otherwise, for any damage, loss, loss of income, loss of profits, harm to reputation, damage to equipment or data, mental distress, expenses or any other remedy, caused to the User or to any third party, as a result of:

8.6. Without derogating from the generality of the foregoing, the Company’s total and cumulative liability toward the User, under any legal cause whatsoever, shall in any case be limited to the monetary amount actually paid by the User to the Company in respect of the specific Product or the specific transaction in connection with which the cause of action is asserted, and only that.

8.7. The User undertakes to indemnify and compensate the Company, its employees, its managers, its shareholders and all those acting on its behalf, for any damage, loss, liability, claim, demand or expense (including legal costs and reasonable attorneys’ fees) caused to them due to or in connection with a breach of these Terms by the User, or due to any unlawful or unauthorized use made by the User of the Website.

8.8. To the extent permitted by law, the limitation period for any claim, demand or allegation against the Company, its employees, its managers or anyone on its behalf, in connection with the Website, the Terms of Use or the Products, is hereby expressly limited to a period of twelve (12) months from the date of occurrence of the event constituting the cause of action (subject to mandatory provisions of law).

9. Privacy

9.1. The privacy of users is important to the Company. The collection, use and storage of personal information provided by users shall be carried out in accordance with the Company’s Privacy Policy [insert here a link to the privacy policy on triterrafarm.com], which is published on the Website and forms an integral part of these Terms.

9.2. Use of the Website constitutes consent to the Company’s Privacy Policy. If you do not agree to the Privacy Policy, you should not use the Website.

9.3. The Company takes reasonable measures to protect users’ privacy and information security, but cannot guarantee full protection against intrusions, technological failures or misuse by third parties. The Company shall not be liable for any damage caused as a result of a breach of privacy that does not arise from malice on the Company’s part.

10. Third-Party Services and Links

10.1. The Website may include links to websites, applications, services or other resources operated by third parties. These links are provided for the User’s convenience only. The Company is not responsible for their content, reliability, availability, privacy policies, terms of use or any other aspect relating to these Third-Party Services.

10.2. The inclusion of a link or reference to Third-Party Services does not constitute a recommendation, endorsement or encouragement to use them. The use of Third-Party Services is at the User’s sole responsibility, in accordance with the terms and policies of those external parties. The Company shall not bear any liability for any damage or loss caused to the User as a result of using Third-Party Services.

11. Governing Law and Jurisdiction

11.1. These Terms of Use, the Website, the use of it, the Privacy Policy and the Cancellations and Returns Policy, and any dispute or disagreement arising from them, shall be governed solely by the laws of the State of Israel.

11.2. Exclusive and sole jurisdiction to hear any claim, demand or dispute arising, directly or indirectly, from these Terms or from the use of the Website, shall be vested in the competent courts of the Safed District.

12. Miscellaneous

12.1. The User may not transfer, assign or convey his rights or obligations under these Terms to any third party without obtaining the Company’s prior written consent.

12.2. The Company shall be entitled to assign, convey or transfer its rights and obligations under these Terms to any third party, at its sole discretion, at any time and without the need to obtain the User’s consent.

12.3. The Company’s failure to exercise any right, or delay in doing so, shall not constitute a waiver of that right or of any other right, and shall not impair the Company’s ability to exercise any right in the future.

12.4. If any provision of these Terms is determined by a competent court to be unlawful, void, invalid or unenforceable, this shall invalidate only that provision, while the remaining provisions of the Terms shall remain in full force and shall be interpreted so as to give effect, as far as possible, to the original intention of the parties.